Support
Product Documentation
GlowCap SOLO Instructions (the
stand-alone cap for once a day medications or vitamins)
Frequently Asked Questions
What are GlowCaps CONNECT?
GlowCaps are a new kind of pill cap with built in wireless communication. They
glow orange and play a melody to remind you to take your pills. Other optional
services use your home phone, email, and printed reports to help you consistently
take your medications.
How do GlowCaps CONNECT work?
Inside each cap is a little computer that remembers when you open the vial.
The cap “talks” wirelessly to a reminder light, which pulses orange to get
your attention when any of your GlowCaps pulse orange to remind you to take
your pill. Otherwise it remains calm blue — just like a nightlight.
How do GlowCaps know my dose schedule?
Each GlowCap pulses on a schedule you set by calling 1-866-389-8686.
What happens when my pill bottle is empty?
Your GlowCaps will continue to operate even without pills in the bottle. To
sign up for the automatic refill service (where available), consult your
physician or pharmacist.
Can I use GlowCaps with another bottle?
GlowCaps are designed to fit standard medicine vials. Each cap has a unique
colored band around its base. The cap includes a matching rubberband to slide
down over the vial so you remember which vial goes with which cap. To make
sure you can use GlowCaps with a vial from your pharmacy, ask your pharmacist
for a 20 dram “push down and turn” vial from Rexam.
Who else can see this information? Is it secure?
Just like financial services firms, we use encryption, firewalls, and secure
servers to ensure that no one except you, your doctor, or a friend or family
member you identify will ever see your personal information. Our privacy
policy clearly states that your contact information will never be sold to
a third party.
May I travel with my GlowCaps?
Yes, GlowCaps will continue to glow at your dose time even if they are out
of range of the reminder light. When you return home, the GlowCaps will upload
the last 28 times you took your medication. Of course if you travel to different
time zones GlowCaps will not know that.
What is the range of the wireless signal that connects the GlowCaps to the network?
The range is approximately 30 feet, so set up your modem and reminder light in the same room that you keep your medicine.
How does Vitality get the information to compile my monthly report?
Each day, GlowCaps relay information to the secure Vitality Network, where
your data is stored in our private data warehouse. Each month, our computers
automatically print and mail a personalized report card to you and (optionally)
your physician.
May I buy more GlowCaps to track more of my medicines?
Of course. Just call 1-866-389-8686 to order more. The system is designed to track up to three GlowCaps with the one reminder light and modem.
Contact
Please email us: support@rxVitality.com